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Instructors Cannot Print Students Certificates

Date Published: Apr 11,2025


CategoryPlanned First Fix Release:Future Reference; Product:Blackboard Learn SaaS; Version:Ultra
Article No.: 000076646
Product:
Learn SaaS
Release:
SaaS
Service Pack(s):
Ultra
Description:
Instructors are unable to download a student's certificate for printing. When they click the print icon, it takes them to another page.
Steps to Repeat:
  1. Log into Blackboard Learn Ultra Experience as an administrator 
  2. Access a course 
  3. Click on Achievements under 'Course Tools'
  4. Click on Recipients on the right side
  5. Click on one student
  6. Click on the Print icon on the certificate

Observed Behavior: 
The browser takes the instructor to the old institution page preventing the preview and printing of the certificate. 


Expected Behavior:
The instructor  is able able to preview and print the certificate.
 





Target Release:

Future Reference






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