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DB Error on Quick Enroll When the Account was Disabled

Date Published: Apr 11,2025


CategoryPlanned First Fix Release:3900.62.0 Release
Article No.: 000075835
Product:
Learn SaaS
Release:
9.1;SaaS
Description:
Quick Enroll button appears to Admin users if they are enrolled in a course/org and that enrollment is disabled/unavailable, and when they click it again a DB error "blackboard.persist.PersistenceException: blackboard.persist.PersistenceRuntimeException: Could not perform database operation. An unknown error has occurred. ERROR: duplicate key value violates unique constraint "course_users_ak1" is shown.
Steps to Repeat:

1. Log into Blackboard Learn as Administrator
2. Go into an Original view course
3. Quick Enroll in the course.
4. Click on Course Management > Users and Groups > Users
5. Choose 'Administrator' click on the chevron 'Change User's Role in Course' or 'Change User's Availability in Course'
6. Available (this course only) -> Select 'No' and Submit
7. Click on 'Quick Enroll' again

Observed Behavior:
DB error "blackboard.persist.PersistenceException: blackboard.persist.PersistenceRuntimeException: Could not perform database operation. An unknown error has occurred. ERROR: duplicate key value violates unique constraint "course_users_ak1" is displayed.

Expected Behavior:
The Administrator is available on the course.

Symptoms:

image-2021-08-31-10-59-01-425.png
 


Resolution/Workaround:

Use the course Ultra view.


Target Release:

Learn 9.1, 3900.62.0 Release

SaaS - Fixed (v3900.62.0)


Patch Available:

No





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