Behind the Blackboard! Basic Mobile Device Troubleshooting for Blackboard App and Blackboard Instructor App - Behind the Blackboard Skip Navigation
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Basic Mobile Device Troubleshooting for Blackboard App and Blackboard Instructor App

Date Published: May 17,2021


CategoryProduct:Blackboard Learn SaaS; Version:Versions,SaaS
Article No.: 000075546

Introduction:

Blackboard app and Blackboard Instructor app users may experience errors in the app(s) on their mobile devices that cannot generally be replicated by other users or institution administrators.  In these instances, it is recommended to follow some basic troubleshooting steps outlined below.  If an issue can still be reproduced after following these steps, please report it to Blackboard Support via Behind the Blackboard for further assistance.

 

Functionality:

 
  • iOS:
    • Uninstall the Blackboard app or Blackboard Instructor app
    • Go to Settings > Safari > Clear History and Website Data > Clear
    • Restart device
    • Reinstall the Blackboard app or Blackboard Instructor app
  • Android:
    • Go to Settings > Apps > Blackboard or Instructor > Storage > Clear Data
    • Uninstall the Blackboard app or Blackboard Instructor app
    • Restart device
    • Reinstall the Blackboard app or Blackboard Instructor app


The information contained in the Knowledge Base was written and/or verified by Blackboard Support. It is approved for client use. Nothing in the Knowledge Base shall be deemed to modify your license in any way to any Blackboard product. If you have comments, questions, or concerns, please send an email to kb@blackboard.com. © 2025 Blackboard Inc. All rights reserved