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In Original Courses Math Formulas do not Fully Render in Announcement Emails

Date Published: Apr 11,2025


CategoryPlanned First Fix Release:3900.76.0 Release; Product:Blackboard Learn MH,Blackboard Learn SaaS,Blackboard Learn Software; Version:SaaS,Older_Release
Article No.: 000077481
Product:
Learn SaaS
Release:
9.1;SaaS
Service Pack(s):
SaaS, Older_Release
Description:
In Original Courses, math formulas do not fully render in announcement emails.
Steps to Repeat:
  1. Log into Blackboard Learn Ultra Experience as an administrator
  2. Navigate to System Admin > Courses and create a course in the Original view 
  3. Enroll a user with an email address
  4. Go to the Announcements Tool and create an Announcement
  5. Using the MathType editor, create a math formula in the announcement using fractions and parentheses in the formula
  6. Select the option in the announcement 'Email Announcement, Send a copy of this announcement immediately' and publish the announcement
  7. View the Email
Observed Behavior: 
The formula is missing some formatting.

Expected Behavior:
Either no option to send the email with the math formula or the formula would fully render in the email.




Information:

Important!

The fix is that we added this text:
 

  • Please note that MathML may behave differently across various email clients, including desktop apps, webmail and mobile apps.

 

We did not change any functionality or behaviors. 


Target Release:

Learn 9.1, 3900.76.0 Release

SaaS - Fixed (v3900.76.0)







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