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How to allow access to your microphone on Windows 10

Date Published: Oct 22,2019

CategoryProduct:Known Issues & Error Messages; Version:Web Conferencing
Article No.: 000053868
Collaborate -Web Conferencing
If you’re having audio problems in your session, the following steps may resolve the issues. By following these steps, you will allow access to your microphone.


User may get a "cannot connect to microphone" error message, or their microphone will not be seen when running the audio setup wizard.



Microphone is not allowed under their Privacy Settings


  • Click the Windows Start Button  > Settings  > Privacy.
  • Select Microphone from the menu on the left then click the Change button.
User-added image
  • Set the Microphone access toggle to the On position.
User-added image

For more information on troubleshooting sounds settings, please click here.

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