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Making Grade Center and My Grades Unavailable Causes Error Sorry! Your Name is not on the List for Students

Date Published: Apr 11,2025

CategoryProduct:Blackboard Learn SaaS
Article No.: 000063738

Product:

Learn SaaS

Release:

SaaS

Description:

When making the Grade Center and My Grades unavailable in a Course, Students enrolled in that Course are presented with the error "Sorry! Your name isn't on the list" when clicking the Grades Navigation.

Steps to Repeat:

Log in as System Admin
Go to System Admin > Courses
Create 3 new Courses
Enter all 3 Courses
Enroll Student in all 3 Courses
In 1 Course, go to Control Panel > Customization > Tool Availability
Find Grade Center and My Grades in the list
Uncheck the box for both and click Submit
Log in as Student and click on the Grades link in the Left Navigation

Expected Behavior:
Grades to load even though it is disabled in one Course

Observed Behavior:
Error
Sorry! Your name is not on the list

Symptoms:

Sample Error:
{noformat}

2018-04-02 10:41:27 -0400 - [ERROR] Error Id: 7354368707a4457ebc061b850137ae63 - blackboard.platform.security.authentication.BbSecurityException: The Grade Center is not available.
	at blackboard.webapps.gradebook2.spring.config.GradingWebMvcConfig$GradingInterceptor.preHandle(GradingWebMvcConfig.java:90)
	at org.springframework.web.servlet.HandlerExecutionChain.applyPreHandle(HandlerExecutionChain.java:134)
	at org.springframework.web.servlet.DispatcherServlet.doDispatch(DispatcherServlet.java:954)
	at org.springframework.web.servlet.DispatcherServlet.doService(DispatcherServlet.java:893)
	at org.springframework.web.servlet.FrameworkServlet.processRequest(FrameworkServlet.java:968)
	at org.springframework.web.servlet.FrameworkServlet.doGet(FrameworkServlet.java:859)
	at javax.servlet.http.HttpServlet.service(HttpServlet.java:635)
	at org.springframework.web.servlet.FrameworkServlet.service(FrameworkServlet.java:844)
	at javax.servlet.http.HttpServlet.service(HttpServlet.java:742)
	at sun.reflect.GeneratedMethodAccessor385.invoke(Unknown Source)
	at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
	at java.lang.reflect.Method.invoke(Method.java:498)
	at org.apache.catalina.security.SecurityUtil$1.run(SecurityUtil.java:282)
	at org.apache.catalina.security.SecurityUtil$1.run(SecurityUtil.java:279)
	at java.security.AccessController.doPrivileged(Native Method)
	at javax.security.auth.Subject.doAsPrivileged(Subject.java:549)
	at org.apache.catalina.security.SecurityUtil.execute(SecurityUtil.java:314)
	at org.apache.catalina.security.SecurityUtil.doAsPrivilege(SecurityUtil.java:170)
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:224)
	at org.apache.catalina.core.ApplicationFilterChain.access$000(ApplicationFilterChain.java:46)
	at org.apache.catalina.core.ApplicationFilterChain$1.run(ApplicationFilterChain.java:148)
	at org.apache.catalina.core.ApplicationFilterChain$1.run(ApplicationFilterChain.java:144)
	at java.security.AccessController.doPrivileged(Native Method)
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:143)
	at org.apache.catalina.core.ApplicationDispatcher.invoke(ApplicationDispatcher.java:728)
	at org.apache.catalina.core.ApplicationDispatcher.processRequest(ApplicationDispatcher.java:467)
	at org.apache.catalina.core.ApplicationDispatcher.doForward(ApplicationDispatcher.java:392)
	at org.apache.catalina.core.ApplicationDispatcher.access$000(ApplicationDispatcher.java:63)
	at org.apache.catalina.core.ApplicationDispatcher$PrivilegedForward.run(ApplicationDispatcher.java:95)
	at org.apache.catalina.core.ApplicationDispatcher$PrivilegedForward.run(ApplicationDispatcher.java:83)
	at java.security.AccessController.doPrivileged(Native Method)
	at org.apache.catalina.core.ApplicationDispatcher.forward(ApplicationDispatcher.java:303)
	at blackboard.plugin.rest.web.ApiController.dispatchRequest(ApiController.java:777)
	at blackboard.plugin.rest.web.ApiController.service(ApiController.java:550)
	at javax.servlet.http.HttpServlet.service(HttpServlet.java:742)
	at sun.reflect.GeneratedMethodAccessor385.invoke(Unknown Source)
	at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
	at java.lang.reflect.Method.invoke(Method.java:498)
	at org.apache.catalina.security.SecurityUtil$1.run(SecurityUtil.java:282)
	at org.apache.catalina.security.SecurityUtil$1.run(SecurityUtil.java:279)
	at java.security.AccessController.doPrivileged(Native Method)
	at javax.security.auth.Subject.doAsPrivileged(Subject.java:549)
	at org.apache.catalina.security.SecurityUtil.execute(SecurityUtil.java:314)
	at org.apache.catalina.security.SecurityUtil.doAsPrivilege(SecurityUtil.java:253)
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:190)
	at org.apache.catalina.core.ApplicationFilterChain.access$000(ApplicationFilterChain.java:46)
	at org.apache.catalina.core.ApplicationFilterChain$1.run(ApplicationFilterChain.java:148)
	at org.apache.catalina.core.ApplicationFilterChain$1.run(ApplicationFilterChain.java:144)
	at java.security.AccessController.doPrivileged(Native Method)
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:143)
	at blackboard.platform.servlet.B2ContextFilter.doFilter(B2ContextFilter.java:81)
	at sun.reflect.GeneratedMethodAccessor365.invoke(Unknown Source)
	at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
	at java.lang.reflect.Method.invoke(Method.java:498)
	at org.apache.catalina.security.SecurityUtil$1.run(SecurityUtil.java:282)
	at org.apache.catalina.security.SecurityUtil$1.run(SecurityUtil.java:279)
	at java.security.AccessController.doPrivileged(Native Method)
	at javax.security.auth.Subject.doAsPrivileged(Subject.java:549)
	at org.apache.catalina.security.SecurityUtil.execute(SecurityUtil.java:314)
	at org.apache.catalina.security.SecurityUtil.doAsPrivilege(SecurityUtil.java:253)
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:190)
	at org.apache.catalina.core.ApplicationFilterChain.access$000(ApplicationFilterChain.java:46)
	at org.apache.catalina.core.ApplicationFilterChain$1.run(ApplicationFilterChain.java:148)
	at org.apache.catalina.core.ApplicationFilterChain$1.run(ApplicationFilterChain.java:144)
	at java.security.AccessController.doPrivileged(Native Method)
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:143)
	at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:198)
	at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:96)
	at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:140)
	at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:80)
	at org.apache.catalina.valves.rewrite.RewriteValve.invoke(RewriteValve.java:580)
	at org.apache.catalina.valves.StuckThreadDetectionValve.invoke(StuckThreadDetectionValve.java:206)
	at org.apache.catalina.valves.AbstractAccessLogValve.invoke(AbstractAccessLogValve.java:624)
	at org.apache.catalina.valves.RemoteIpValve.invoke(RemoteIpValve.java:677)
	at blackboard.tomcat.valves.LoggingRemoteIpValve.invoke(LoggingRemoteIpValve.java:44)
	at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:87)
	at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:341)
	at org.apache.coyote.http11.Http11Processor.service(Http11Processor.java:799)
	at org.apache.coyote.AbstractProcessorLight.process(AbstractProcessorLight.java:66)
	at org.apache.coyote.AbstractProtocol$ConnectionHandler.process(AbstractProtocol.java:861)
	at org.apache.tomcat.util.net.NioEndpoint$SocketProcessor.doRun(NioEndpoint.java:1455)
	at org.apache.tomcat.util.net.SocketProcessorBase.run(SocketProcessorBase.java:49)
	at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)
	at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)
	at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)
	at java.lang.Thread.run(Thread.java:748)

{noformat}

Target Release:

Future Reference

Patch Available:

The information contained in the Knowledge Base was written and/or verified by Blackboard Support. It is approved for client use. Nothing in the Knowledge Base shall be deemed to modify your license in any way to any Blackboard product. If you have comments, questions, or concerns, please send an email to kb@blackboard.com. © 2025 Blackboard Inc. All rights reserved

Making Grade Center and My Grades Unavailable Causes Error Sorry! Your Name is not on the List for Students

Symptoms:

Target Release:

Patch Available:

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