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Quote Mark in Link Generates JSON Parse Error: Invalid Blackboard Markup Found

Date Published: Jul 14,2025


CategoryPlanned First Fix Release:3900.121.0 Release,3900.123.0 Release; Product:Blackboard Learn SaaS; Version:3900.121.0,3900.123.0,3900.125.0
Article No.: 000090989
Product:
Learn SaaS
Release:
SaaS
Service Pack(s):
3900.121.0, 3900.123.0, 3900.125.0
Description:

The system returns a 'JSON parse error: Invalid Blackboard Markup found'. This occurs when invalid or unescaped markup is introduced, typically via pasted content. 

Steps to Repeat:
  1. Log into Blackboard Learn Ultra as an Administrator
  2. Navigate to System Admin > Courses
  3. Create a new Ultra course 
  4. Create an item
  5. In the text editor, select 'Link' button
  6. Add any valid link and put extra quotes at the end '"' and insert
  7. Save the item

Observed Behavior:

400- JSON parse error: Invalid Blackboard Markup found 

Expected Behavior:

Link should be saved, and it should redirect to a valid page 





Target Release:

SaaS-Fixed (3900.121.0-rel.26 or higher)






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