Behind the Blackboard! Learning Module Progression Blocked When Using Forced Sequence with Items Inside Folders - Behind the Blackboard Skip Navigation
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Learning Module Progression Blocked When Using Forced Sequence with Items Inside Folders

Date Published: Jun 16,2025


CategoryPlanned First Fix Release:Future Reference; Product:Blackboard Learn SaaS; Version:3900.118.0,3900.121.0,3900.123.0
Article No.: 000090904
Product:
Learn SaaS
Release:
SaaS
Service Pack(s):
3900.118.0, 3900.121.0, 3900.123.0
Description:

When a Learning Module has Forced Sequence enabled and contains a folder with documents, students encounter navigation issues. If additional items exist outside the folder, those items become inaccessible, even after students complete the content within the folder. The next item in the sequence displays a lock icon, preventing further progression.

In the module view, clicking the dropdown arrow shows that the folder and its contents are marked with a partially filled black circle, indicating the content is 'In progress'. However, it should display a green check mark to indicate completion. As a result, the sequence is not recognized as complete, and students are blocked from advancing.

Steps to Repeat:
  1. Log into Blackboard Learn Ultra Experience as an administrator
  2. Navigate to System Admin > Courses
  3. Create a new Ultra course > Open the course and enable Progress Tracking
  4. Create a Learning Module with Forced Sequence enabled
  5. Create a Document within the Learning module
  6. Create a Folder below the previously created document
  7. Create two Documents within the folder
  8. Create another Document below the folder
  9. Login as a student or switch to Student Preview
  10. Click on Start and click on Next to navigate to the next item in the module

 

Observed Behavior:

The student is unable to proceed to the next item after completing the items within the folder. The item following the folder remains locked.

 

Expected Behavior:

The student should be able to proceed to the next item in the Learning Module once the previous items, including those within the folder, are completed.




Resolution/Workaround:

Follow the steps below to manually mark the item as complete:

  1. Exit the Learning Module navigation
  2. Click on the dropdown arrow next to the Learning Module
  3. Manually open each item inside the folder, including all documents
  4. Ensure each item is fully opened and then closed, allowing the system to register progress
  5. Once all items display a green check mark, return to the Learning Module navigation
  6. Resume using the Continue button

This process allows students to unlock and continue the sequence beyond the folder.



Target Release:

Future Reference







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