Behind the Blackboard! Viewer System Role Receives 404 Ally Token Error When Accessing Course Content That Uses Ally - Behind the Blackboard Skip Navigation
Download PDF Icon Download PDF    Print article

Viewer System Role Receives 404 Ally Token Error When Accessing Course Content That Uses Ally

Date Published: Jun 17,2025


CategoryPlanned First Fix Release:Future Reference; Product:Blackboard Learn SaaS; Version:3900.118.0,3900.121.0,3900.123.0
Article No.: 000090895
Product:
Learn SaaS
Release:
SaaS
Service Pack(s):
3900.118.0, 3900.121.0, 3900.123.0
Description:

When attempting to access course content that uses Ally, the newly system role 'Viewer' released in the in 3900.118 version, receives a 404 Ally token error. 

Steps to Repeat:

  1. Log into Blackboard Learn Ultra Experience as an administrator

  2. Create a user and assign them the Viewer system role

  3. Create two Ultra courses

  4. In Course 1, go to Create > Document, and add text as the content

  5. In Course 2, go to Create > Document, and upload a file (e.g., a PDF)

  6. Log in as the user with the Viewer system role

  7. Go to Course 1 and access the document

  8. Go to Course 2 and access the uploaded PDF file

Observed Behavior:

In Course 1, the "Ally token request API not found" error is shown in the document. Neither closing nor refreshing the page helps.

In Course 2, the Ally token request appears once on the course content page. If it is closed, you can continue navigating through the course. However, if the page is refreshed, the request reappears.

Expected Behavior:

Viewer System Role shouldn't encounter any issues with Ally.

 

 

 



Resolution/Workaround:

Until the root cause is resolved, administrators may manually grant the necessary entitlement to the Viewer role by navigating to Course/Organisation > Access unavailable course. This will help prevent the error from occurring.



Target Release:

Future Reference






The information contained in the Knowledge Base was written and/or verified by Blackboard Support. It is approved for client use. Nothing in the Knowledge Base shall be deemed to modify your license in any way to any Blackboard product. If you have comments, questions, or concerns, please send an email to kb@blackboard.com. © 2025 Blackboard Inc. All rights reserved