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HTML Tags Displayed Instead of Formatted Text in Jumble Sentence Under the Add Distractor

Date Published: Jun 18,2025


CategoryPlanned First Fix Release:3900.118.0 Release; Product:Blackboard Learn SaaS; Version:3900.118.0,3900.121.0
Article No.: 000090884
Product:
Learn SaaS
Release:
SaaS
Service Pack(s):
3900.118.0, 3900.121.0
Description:

When formatting is applied (bold, italic, underline) to distractor words in a Jumble Sentence question within an Ultra course, the formatting is not rendered correctly for students during the test attempt. Instead of seeing the styled text, students see HTML tags (e.g., <span style="text-decoration:underline;">Bold</span>). 

Steps to Repeat:
  1. Log into Blackboard Learn Ultra Experience as an administrator 
  2. Create an Ultra course
  3. Create a test
  4. Select Add Jumble Sentence question
  5. Type in your question, adding square brackets [x] to the answer
  6. Click on Add Distractor
  7. Add a distractor word, highlight it, and select either B (bold), I (italic), or U (underline). For example, type “Bold” and select underline (U)
  8. Save the test and deploy it
  9. As a student, go to the test and start an attempt
  10. Click on the dropdown menu to select the answer

Observed Behavior:
The student sees the HTML tags instead of the formatted text.
Example:
<span style="text-decoration:underline;">Bold</span>

Expected Behavior:
The answer should appear with the selected formatting (bold, italic, or underline). In the example, “Bold” should appear underlined.

 






Target Release:

SaaS-Fixed (v3900.118.0-rel.36 or higher)







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