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Ultra Gradebook and Attendance Downloads Have Inconsistent Sort Order

Date Published: Jun 03,2025


CategoryPlanned First Fix Release:Future Reference; Product:Blackboard Learn SaaS; Version:3900.116.0,3900.118.0
Article No.: 000090851
Product:
Learn SaaS
Release:
SaaS
Service Pack(s):
3900.116.0, 3900.118.0
Description:

In Ultra courses, the sort order of student names differs between Attendance and Gradebook CSV downloads, particularly when names contain special characters like apostrophes. This inconsistency can cause issues when comparing or processing grading data.

Steps to Repeat:
  1. Log into Blackboard Learn Ultra Experience as an administrator
  2. Navigate to System Admin > Courses > Create an Ultra Course
  3. Enroll multiple users with different names
  4. Make sure at least one user has an apostrophe
  5. Access a course and go to the Attendance tool
  6. Export the Attendance data
  7. Navigate to the Gradebook and download the full Gradebook
  8. Open both CSV files and compare the sort order of student names
  9. Note the behavior when names contain special characters such as apostrophes

Observed Behavior:
The sort order differs between the Attendance and Gradebook CSV files when names include special characters.

Expected Behavior:
The alphabetical sorting of names should be consistent across all exported CSV files.





Target Release:

Future Reference






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