Behind the Blackboard! Inconsistent Rendering of Greek Letters in Ultra Tests - Behind the Blackboard Skip Navigation
Download PDF  Icon Download PDF    Print article

Inconsistent Rendering of Greek Letters in Ultra Tests

Date Published: Apr 07,2025


CategoryPlanned First Fix Release:3900.116.0 Release; Product:Blackboard Learn SaaS; Version:3900.106.0,3900.108.0,3900.110.0,3900.112.0
Article No.: 000090286
Product:
Learn SaaS
Release:
SaaS
Service Pack(s):
3900.106.0, 3900.108.0, 3900.110.0, 3900.112.0
Description:

In Ultra view mode, users may experience inconsistent rendering of the Greek letter "mu" (μ) when creating or refreshing the tests page. The issue arises inconsistently when users refresh the page, leading to incorrect character displays such as "\mu\text{F}$$" instead of the expected "μF".

Steps to Repeat:
  1. Log in to the Blackboard Learn Ultra Experience as an administrator
  2. Create and access an Ultra course > Create a test
  3. Add a multiple-choice question to the test
  4. Within the question and/or answer options, use the expression "\mu\text{F}$$" to include the Greek letter "mu"
  5. Refresh the page a few times and observe the rendering of the expression 

Observed Behavior: Upon refreshing the page, the Greek letter "mu" may not render correctly; instead, the raw text "\mu\text{F}$$" may appear.
Expected Behavior: The characters, including the Greek letter "mu", should render consistently and correctly regardless of page refresh, ensuring accurate content display as "μF".






Target Release:

SaaS-Fixed (v3900.116.0)







The information contained in the Knowledge Base was written and/or verified by Blackboard Support. It is approved for client use. Nothing in the Knowledge Base shall be deemed to modify your license in any way to any Blackboard product. If you have comments, questions, or concerns, please send an email to kb@blackboard.com. © 2025 Blackboard Inc. All rights reserved