Behind the Blackboard! In the Mobile App Original Course's Announcement's Option 'Send Email Copy' Does Not Send Any Email - Behind the Blackboard Skip Navigation
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In the Mobile App Original Course's Announcement's Option 'Send Email Copy' Does Not Send Any Email

Date Published: Jan 15,2025


CategoryPlanned First Fix Release:Future Reference; Product:Blackboard Learn MH,Blackboard Learn SaaS,Blackboard Learn Software
Article No.: 000090243
Product:
Learn Software
Release:
9.1;SaaS
Description:

When instructors create an announcement for Original Courses via Mobile App and select 'Send Email Copy', no emails are received. 

For web view the emails are sent. 

Steps to Repeat:
  1. Log into Blackboard Learn as an administrator 
  2. Create an Original Course and enroll an instructor and a student with email addresses
  3. Access the course as an instructor > Course Tools > Announcements > Create new announcement from web
  4. Select 'Send a copy of this announcement immediately'
  5. Submit and wait for an email
  6. Observe both your users receive email.
  7. Log in as the instructor into the Mobile App > Courses > Original Course > Announcements > Create
  8. Add Subject - Mobile App Original Announcement
  9. Add Content - some text
  10. Release Options - select Send Email Copy
  11. Submit and wait for an email.

 

Observed Behavior:

The email is received only for the announcement created in web view, but not for the one created via Mobile App. 

Expected Behavior: 

There should be no difference between the Announcement created in Web view and in Mobile App.




Information:

In Ultra Courses, emails are being received as expected. 


Target Release:

Future Reference






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