Behind the Blackboard! Accessing Zoom Meetings Via Mobile Learn App Results in Error and Zoom not Loading - Behind the Blackboard Skip Navigation
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Accessing Zoom Meetings Via Mobile Learn App Results in Error and Zoom not Loading

Date Published: Nov 15,2024


CategoryProduct:Blackboard Learn MH,Blackboard Learn SaaS,Blackboard Learn Software; Version:3900.98.0,3900.100.0,3900.102.0
Article No.: 000088008
Product:
Learn Software
Release:
SaaS
Service Pack(s):
3900.98.0, 3900.100.0, 3900.102.0
Description:
Users are encountering an error when trying to access Zoom meetings via the Mobile Learn App. 
Steps to Repeat:
  1. Log into Blackboard Learn as an administrator using the Mobile App on an iOS or Android device
  2. Go to Courses
  3. Select a course and access Course Content
  4. Click on the Zoom link

 

Observed Behavior:
The session does not load like on a web browser.


Expected Behavior: 
The session should load like on a web browser.

  

 




Information:

Issue replicated on Android 14, Mobile App version 7.9 and iOS 17.6.1, Mobile App version 7.9. 


Target Release:

Blackboard App_9.10






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