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Maximum File Size Warning Message Is Different for Administrators Using Student Preview

Date Published: Apr 11,2025


CategoryPlanned First Fix Release:Future Reference; Product:Blackboard Learn SaaS; Version:Ultra
Article No.: 000078834
Product:
Learn SaaS
Release:
SaaS
Service Pack(s):
Ultra
Description:
When a user with an administrator role uploads a file in preview mode within a course, and the file exceeds the allowed maximum size, they will receive a different message than the one configured.
Steps to Repeat:
  1. Login to Blackboard Learn Ultra Experience as an administrator
  2. Go to System Admin > System Configuration > File Size limits
  3. Add a new custom file group with video formats for example webm, mkv, mp4, m4p
  4. Set the file size limit of the custom group to 0 MB
  5. Add a new Alternative storage location message and Submit
  6. Access an Ultra course with an assignment that allows to upload a file
  7. Using the Preview user, try to upload a video file with one of the included formats in step 3
Observed Behavior:
The file will not upload. The following message will display:
 'Your file can't be loaded at the moment. Please check your connection or try again later.'

If the file is uploaded by a user that does not have an administrator role, like an instructor or a student, the message set in step 5 will show.

Expected Behavior:
The message set in the file size limit configuration shows consistently.
 





Target Release:

Future Reference






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