Behind the Blackboard! Ally Throws an Error for Math Formula Inserted in Document Unless Reviewed in Ally Accessibility Score and Saved - Behind the Blackboard Skip Navigation
Download PDF  Icon Download PDF    Print article

Ally Throws an Error for Math Formula Inserted in Document Unless Reviewed in Ally Accessibility Score and Saved

Date Published: Apr 11,2025


CategoryProduct:Blackboard Learn SaaS
Article No.: 000077271
Product:
Learn SaaS
Release:
SaaS
Description:
Ally throws the error 'Image with a redundant description' for a Math formula inserted in a document unless reviewed in Ally Accessibility Score and saved.
Steps to Repeat:
  1. Log into Blackboard Learn Ultra Experience as an administrator
  2. Create a new Ultra course with Ally enabled
  3. Create a new Document
  4. Add Content > + (insert) Math Formula (type C O subscript 2) > Insert
  5. Click on Ally Accessibility Score. Observe that Score is 95%.
  6. Select Ally error an observe

Observed Behavior:
Ally shows 95% and the following error:
 'Image with a redundant description'
This item contains images with a redundant description

Expected Behavior:
Ally shows 100%.



Resolution/Workaround:

Click on 'Save' in the Ally Accessibility menu for the Error and the score is fixed to Perfect! 100%


Target Release:

Future Reference







The information contained in the Knowledge Base was written and/or verified by Blackboard Support. It is approved for client use. Nothing in the Knowledge Base shall be deemed to modify your license in any way to any Blackboard product. If you have comments, questions, or concerns, please send an email to kb@blackboard.com. © 2025 Blackboard Inc. All rights reserved