Behind the Blackboard! When Courses have Third Party Content with Due Dates Students Receive Past Due Emails Even if They Have Submitted - Behind the Blackboard Skip Navigation
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When Courses have Third Party Content with Due Dates Students Receive Past Due Emails Even if They Have Submitted

Date Published: Jul 27,2024


CategoryPlanned First Fix Release:3900.95.0 Release; Product:Blackboard Learn MH,Blackboard Learn SaaS,Blackboard Learn Software; Version:SaaS,Older_Release
Article No.: 000078313
Product:
Learn SaaS
Release:
SaaS
Service Pack(s):
SaaS, Older_Release
Description:
On affected sites, students may receive Past Due Emails even though they submitted their assignment on time. This is only occurring for 3rd Party Content such as LTI or Cloud Connector Items.
Steps to Repeat:
Note: It is not known how to reproduce this issue from scratch, however, below are the general steps on affected sites.
 
  1. Log into Blackboard Learn as an administrator
  2. Create a course and enroll an instructor and students. The students should have valid email accounts.
  3. Log in as the instructor and create a LTI or Partner Cloud Tool assignments with due dates
  4. Log in as a student and submit attempts before the due date
  5. Have the students check their email a little while after the due date

Observed Behavior:  
The students receive emails for their submissions, but the Daily Digest later indicates that they are 'Past due' for those same assignments.

Expected Behavior:  
The students should only receive emails indicating that they had submitted their work on time.





Target Release:

SaaS - Fixed (v3900.95.0-rel.62 or higher)






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