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How to Subscribe to Product Status Incidents on

Date Published: May 26,2020

CategoryProduct:Connect,Ally,SafeAssign,Web Community Manager (WCM),Bb Comms,Collaborate,Learn,Analytics; Version:Connect,Ally,SafeAssign,Web Community Manager (WCM),Bb Comms,Collaborate,Learn,Analytics
Article No.: 000057485
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How to Subscribe to Product Status Incidents 

For live updates about product status, users can subscribe to our available products via Email, SMS, Webhook, and RSS/Atom feed. 

  1. Navigate to
  2. Select the Subscribe to Updates button.
    • Subscribe to Updates Button
  3. Select the mode of updates you would like from the following popup (email, sms, or webhook).
  4. Complete the required fields and any CAPTCHA requirements.
  5. Then Confirm your subscription via the welcome notification you receive.
    • Note: Add the appropriate link below to your preferred RSS/Atom application to subscribe: 

Additionally, users can subscribe to any active incident on  in order to receive real-time updates regarding a specific incident.  Follow the steps below to subscribe:

  1. Navigate to  
  2. Go to Current Incidents (listed at the top of the page) 
  3. Click the Subscribe link on the right corner of the incident title
  4. A pop-up page opens; Enter your email address or phone number for text updates
  5. Click Subscribe to Incident
    • Subscribe to Incident
  6. Confirm your subscription via email to text in order to receive updates to the incident
Once the event has been resolved, you will receive one final email or text, notifying you of the resolution.


The information contained in the Knowledge Base was written and/or verified by Blackboard Support. It is approved for client use. Nothing in the Knowledge Base shall be deemed to modify your license in any way to any Blackboard product. If you have comments, questions, or concerns, please send an email to © 2024 Blackboard Inc. All rights reserved