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Ultra Analytics (Retention Center) 'Send Message' to All Students with Alerts may Time Out

Date Published: Jun 07,2025


CategoryPlanned First Fix Release:3900.121.0 Release; Product:Blackboard Learn SaaS; Version:3900.110.0,3900.112.0,3900.114.0,3900.116.0
Article No.: 000090472
Product:
Learn SaaS
Release:
SaaS
Service Pack(s):
3900.110.0, 3900.112.0, 3900.114.0, 3900.116.0
Description:

The ‘Send Message’ feature in Ultra Analytics (Retention Center) might time out when attempting to contact all students with alerts, especially with a big user list (2,000+).

Steps to Repeat:

Prerequisite: have a huge list of users in the URL (2000+). 

  1. Log into Blackboard Learn Ultra Experience as an instructor
  2. Navigate to System Admin > Courses > Access a course
  3. Click on the Analytics Tab > Course Activity
  4. Filter alerts by 'All students with alerts'
  5. Select all the students and click on Send Message
  6. Type the message and click on Send

 

Observed Behavior: 

After waiting for some time, the system hangs out and the following session debug log will show this message:

JavaScriptCaused by: {"data":"<html>\r\n<head><title>504 Gateway Time-out</title></head>\r\n<body>\r\n<center><h1>504 Gateway Time-out</h1></center>\r\n<hr><center>openresty/1.27.1.1</center>\r\n</body>\r\n</html>......,"statusText":"Gateway Time-out","xhrStatus":"complete"}
ERROR  2025-02-24T23:11:55.040Z [ultra.

 

Expected Behavior:

The message should be sent successfully.






Target Release:

SaaS-Fixed (v3900.121.0)







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