Behind the Blackboard! Student Preview Issue in Ultra Courses When Multiple Tabs With Same Course are Open - Behind the Blackboard Skip Navigation
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Student Preview Issue in Ultra Courses When Multiple Tabs With Same Course are Open

Date Published: Apr 11,2025


CategoryPlanned First Fix Release:3900.82.0 Release; Product:Blackboard Learn SaaS; Version:Ultra
Article No.: 000077693
Product:
Learn SaaS
Release:
SaaS
Service Pack(s):
Ultra
Description:
When an instructor opens multiple tabs, accesses one in Student Preview mode and then closes it without exiting the Student Preview mode, an "Oops message" is displayed once some action requiring Instructor role is done in the other tabs where the Student Preview was never opened.

The user is kept in semi-student preview which restricts rights but does not allow to exit it until a refresh of the page is done.
Steps to Repeat:
  1. Log into Blackboard Learn Ultra Experience as an administrator 
  2. Create an Ultra Course and enroll an instructor
  3. As the instructor add some content. For example, a folder and a document. Make it visible to students.
  4. Open the course in two tabs
  5. Switch to tab 2 and click at Student Preview and in the preview interact with the content. Then close tab 2.
  6. In tab 1 attempt to change the visibility of the content

 

Observed Behavior: A session debug code is thrown and the user is moved to Course List.

 

  1. Open the course again
  2. Observe it does look like Instructor view. Try to click at Student Preview and enter it.

 

Observed Behavior: A session debug code is thrown and the user is moved to Course List.

 

  1. Get back to the course and click on refresh

 

Observed Behavior: The course is in student preview and the user may exit it.

 





Target Release:

SaaS-Fixed (v3900.82.0)






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