Users Experience an Error Related to Time Skew for Kaltura LTI Deeplinks




 
Users Experience an Error Related to Time Skew for Kaltura LTI Deeplinks

Date Published: Apr 11,2025 Category: Planned_First_Fix_Release:Learn_9_1_3900_74_0_Release; Product:Blackboard_Learn_SaaS; Version:Ultra   Article No.: 000077906

Producto: Learn SaaS

Versión: SaaS

Paquetes de servicio: Ultra

Descripción: During a Kaltura LTI request, if the server time on the Kaltura service is skewed too far from the server time on the Learn service, users observe an error.  LTI Deeplink Response Verification does not allow for differences in server times between Kaltura and Learn. 

Pasos para repetir: Prerequisite: Kaltura LTI 1.3 integration is configured in Learn
 

  1. Log into Blackboard Learn as an administrator
  2. Access an Ultra View Course
  3. Enroll as an instructor in the course
  4. On the Content page select the + icon > Content Market
  5. Select Kaltura Embed Media box
  6. If there is no video in My Media, create a video
  7. Select the video > select the [(/) Embed] button

Observed Behavior: 
Oops something went wrong. The LTI Tool isn't responding properly... The Token can't be used before (date/time).


Expected Behavior:
The steps complete without error.

 

 
Síntomas: Error occurs in the user interface:
Oops something went wrong. The LTI Tool isn't responding properly... The Token can't be used before (date/time).
Causa: The time between the Learn server and the Kaltura tool server is skewed too far.


Versión de destino: SaaS-Fixed (v3900.74.0)