Password Expire Option Locks Accounts out Permanently with Forgot Password Disabled




 
Password Expire Option Locks Accounts out Permanently with Forgot Password Disabled

Date Published: Apr 11,2025 Category: Planned_First_Fix_Release:Learn_9_1_3900_60_0_Release; Product:Blackboard_Learn_MH,Blackboard_Learn_SaaS,Blackboard_Learn_Software; Version:Learn_9_1_3900_60_0,Learn_9_1_3900_62_0,SaaS   Article No.: 000077383

Producto: Learn SaaS

Versión: 9.1;SaaS

Paquetes de servicio: 3900.60.0, 3900.62.0, SaaS

Descripción: The password expire feature locks the user out of the account if 'forgot password' is disabled even if the user has the right to 'change password' when logged in. 

Pasos para repetir:

  1. Log into Blackboard Learn as an administrator
  2.  Go to System Admin > Gateway Options
  3.  Disable the 'Request Forgotten Password' option
  4. Go to System Admin > Users
  5. Select a user and expire their password under the user drop down menu
  6. Attempt to login as the user with the expired password

 

Observed Behavior:
The user is unable to login and receives the error:
Password reset is currently disabled.


There is no option to update/change their password. The user has no way to login unless the Request Forgotten Password option is enabled by the Administrator.

Expected Behavior:
The user should be given an option to update their password.

 




Versión de destino: Learn 9.1, 3900.60.0 Release

SaaS - Fixed (v3900.60.0-rel.30 or higher)