
GDPR Export Incomplete in Ultra
Date Published: Jun 17,2025 Category: Planned_First_Fix_Release:Future_Reference_Learn; Product:Blackboard_Learn_SaaS; Version:SaaS Article No.: 000090922
Date Published: Jun 17,2025 Category: Planned_First_Fix_Release:Future_Reference_Learn; Product:Blackboard_Learn_SaaS; Version:SaaS Article No.: 000090922
Producto: Learn SaaS
Versión: SaaS
Paquetes de servicio: SaaS
Descripción:
A GDPR data export request failed to retrieve complete user data due to an error encountered in the Snowflake data source.
Pasos para repetir:
- Log into Blackboard Learn Ultra Experience as an administrator
- Create an Ultra Course and access it
- Create a Test (eg: with 1 T/F question. It does not matter); do not turn off 'Allow students to add additional content at the end'.
- Create an Assignment
- Create an Original Course
- Create a test with a 'file upload question'
- Create a Assignment
- Add test user (do not use Student Preview) and log in
- Take both tests and both assignments; use a file name such that you can distinguish to which it was uploaded (eg: ultra_test.doc, original_test.doc....) you must add the ultra test file as 'additional content' at the end
- Run the GDPR export script
Observed Behavior:
- Two submission files are retrieved:
- One for the original test
- one for the original assignment
- The ultra ones are missing
Expected Behavior:
- Four submission files are retrieved:
- one for the Ultra test
- one for the Original Test
- one for the Ultra Assignment
- one for the Original Assignment
Versión de destino: Future Reference