Date Published: Jun 07,2025 Category: Planned_First_Fix_Release:X3900_121_0_Release; Product:Blackboard_Learn_SaaS; Version:X3900_110_0,X3900_112_0,X3900_114_0,X3900_116_0 Article No.: 000090472
Producto: Learn SaaS
Versión: SaaS
Paquetes de servicio: 3900.110.0, 3900.112.0, 3900.114.0, 3900.116.0
Descripción:
The ‘Send Message’ feature in Ultra Analytics (Retention Center) might time out when attempting to contact all students with alerts, especially with a big user list (2,000+).
Pasos para repetir:
Prerequisite: have a huge list of users in the URL (2000+).
- Log into Blackboard Learn Ultra Experience as an instructor
- Navigate to System Admin > Courses > Access a course
- Click on the Analytics Tab > Course Activity
- Filter alerts by 'All students with alerts'
- Select all the students and click on Send Message
- Type the message and click on Send
Observed Behavior:
After waiting for some time, the system hangs out and the following session debug log will show this message:
JavaScriptCaused by: {"data":"<html>\r\n<head><title>504 Gateway Time-out</title></head>\r\n<body>\r\n<center><h1>504 Gateway Time-out</h1></center>\r\n<hr><center>openresty/1.27.1.1</center>\r\n</body>\r\n</html>......,"statusText":"Gateway Time-out","xhrStatus":"complete"}
ERROR 2025-02-24T23:11:55.040Z [ultra.
Expected Behavior:
The message should be sent successfully.
Versión de destino: SaaS-Fixed (v3900.121.0)