In the Mobile App Original Course's Announcement's Option 'Send Email Copy' Does Not Send Any Email




 
In the Mobile App Original Course's Announcement's Option 'Send Email Copy' Does Not Send Any Email

Date Published: Jan 15,2025 Category: Planned_First_Fix_Release:Future_Reference_Learn; Product:Blackboard_Learn_MH,Blackboard_Learn_SaaS,Blackboard_Learn_Software   Article No.: 000090243

Producto: Learn Software

Versión: 9.1;SaaS

Descripción:

When instructors create an announcement for Original Courses via Mobile App and select 'Send Email Copy', no emails are received. 

For web view the emails are sent. 

Pasos para repetir:

  1. Log into Blackboard Learn as an administrator 
  2. Create an Original Course and enroll an instructor and a student with email addresses
  3. Access the course as an instructor > Course Tools > Announcements > Create new announcement from web
  4. Select 'Send a copy of this announcement immediately'
  5. Submit and wait for an email
  6. Observe both your users receive email.
  7. Log in as the instructor into the Mobile App > Courses > Original Course > Announcements > Create
  8. Add Subject - Mobile App Original Announcement
  9. Add Content - some text
  10. Release Options - select Send Email Copy
  11. Submit and wait for an email.

 

Observed Behavior:

The email is received only for the announcement created in web view, but not for the one created via Mobile App. 

Expected Behavior: 

There should be no difference between the Announcement created in Web view and in Mobile App.

 



Información:

In Ultra Courses, emails are being received as expected. 


Versión de destino: Future Reference