Date Published: Jan 15,2025 Category: Planned_First_Fix_Release:X3900_108_Release; Product:Blackboard_Learn_SaaS; Version:SaaS,X3900_106_0,X3900_108_0,X3900_110_0 Article No.: 000090182
Producto: Learn SaaS
Versión: SaaS
Paquetes de servicio: SaaS, 3900.106.0, 3900.108.0, 3900.110.0
Descripción:
In Ultra view mode, students and instructors encounter a problem when trying to play back audio or video feedback provided by instructors on assignments. Instead of the feedback playing, the following error appears: "Uh-oh! Something went wrong. We recommend contacting your administrator about the issue."
Pasos para repetir:
- Log into Blackboard Learn Ultra Experience as an administrator
- Create and access an Ultra course > Create an assignment
- Create two users, an instructor and a student > Enroll these users in the course
- Log in as the student > Attempt the assignment
- As the instructor, go to the Gradebook > Open the attempt
- Navigate to the feedback panel and create a recording feedback
- As the student open the assignment and go to Attempt feedback > Click on the recorded feedback
Observed Behavior:
The feedback recording does not play. The following message appears:
"Uh-oh! Something went wrong. We recommend contacting your administrator about the issue."
Expected Behavior:
The feedback recording plays.
Causa:
It might be related to the video being first recorded on 3900.104.0 and the site later being upgraded to 3900.106.0.
Versión de destino: SaaS-Fixed (v3900.108.0-rel.33 or higher)