Users are Unable to Log Into the Mobile Application with SSO




 
Users are Unable to Log Into the Mobile Application with SSO

Date Published: Apr 11,2025 Category: Product:Mobile_Learn_SaaS   Article No.: 000078840

Producto: Learn SaaS

Versión: SaaS

Descripción: Users are unable to log into the Mobile Application with SSO after the last upgrade SaaS release 3900.95.0-rel.74+76b7566. 

Pasos para repetir:

  1. Log into Blackboard Learn as an administrator using the Mobile App
  2. Type the School/workspace name
  3. Type the User Name and Password 
  4. Click on 'Log In'


Observed Behavior:
The error 'There seems to be an issue from our side. Please try again later' is displayed.

Expected Behavior:
The user successfully logs into the Mobile Learn Application and the landing page of the Mobile Application is displayed.

 

 
Síntomas: User Authentication fails. 


Información: The issue is under investigation by the Anthology Mobile Support team.
Versión de destino: Future Reference