
Date Published: Apr 11,2025 Category: Planned_First_Fix_Release:Learn_9_1_3900_65_0_Release; Product:Blackboard_Learn_SaaS Article No.: 000076816
Producto: Learn SaaS
Versión: 9.1;SaaS
Descripción: The "Symbols" font does not display correctly on some browsers or operating systems during editing resulting in a situation where it is unintentionally enabled and text is converted into pseudo-Greek. In tests or other attempts this can be irreversible.
Pasos para repetir: The issue can be reproduced in Firefox on several Operating Systems and Chrome on Macintosh. Other combinations of Browsers and Operating Systems may be affected.
- Open Firefox
- Go to an Original Experience Course
- Create an Item, or any other thing where the VTBE is used
-
Type some text, such as We hold these truths to be self-evident, that all men are created equal, that they are endowed by their Creator with certain unalienable Rights, that among these are Life, Liberty and the pursuit of Happiness.
- Select the text and change the font to "Symbol" Observe that the font appearance does not change to non-Latin characters.
- Save and Submit
Observed Behavior:
The text was transliterated into pseudo-Greek.
Ωε ηολδ τηεσε τρυτησ το βε σελφ−εϖιδεντ, τηατ αλλ μεν αρε χρεατεδ εθυαλ, τηατ τηεψ αρε ενδοωεδ βψ τηειρ Χρεατορ ωιτη χερταιν υναλιεναβλε Ριγητσ, τηατ αμονγ τηεσε αρε Λιφε, Λιβερτψ ανδ τηε πυρσυιτ οφ Ηαππινεσσ.
Expected Behavior:
Since no change in the VTBE was apparent, the Latin text was "transliterated" to Greek.
No actual linguistic translation is taking place. The output is a transliteration and is not real words in Greek.
Causa: The characters are mapped to the closest Greek equivalent character. For instance "A" is mapped to alpha, "T" to tau and so on.
Latin | Greek | |
a | ↔︎ | α |
b | ↔︎ | β |
c | ↔︎ | χ |
d | ↔︎ | δ |
e | ↔︎ | ε |
f | ↔︎ | φ |
g | ↔︎ | γ |
h | ↔︎ | η |
Resolución/Solución alternativa: There are several workarounds.
- The data is actually stored in the database in Latin: it's only transliterated on readout to the front-end. If the item is editable:
- Edit the item
- Select the text
- Select another Font such as "Arial" or "Times New Roman"
- And save and submit
- If you have access to the database or to BBData: the data will appear in Latin and can be viewed by database queries. (Blackboard Support does not provide assistance with the design of SQL Queries)
- If you do not have access to the database and the item is not editable and/or the item has been permanently modified due to copying-and-pasting Blackboard Support has an internal tool that can reverse the transcription.
Versión de destino: Learn 9.1, 3900.65.0 Release
SaaS - Fixed (v3900.65.0)
Parche disponible: No