EBSCOhost Web Link Authentication Error in Apps




 
EBSCOhost Web Link Authentication Error in Apps

Date Published: Oct 19,2021 Category: Product:Blackboard_Learn_SaaS; Version:Versions,SaaS   Article No.: 000075949

Producto: Mobile

Versión: 9.1;SaaS

Paquetes de servicio: Versions, SaaS

Descripción: Upon accessing an EBSCOhost Web Link from the Blackboard app and Blackboard Instructor app, an authentication error is shown.

Pasos para repetir:

  1. Create a Web Link content item pointing to an EBSCOhost URL.
  2. Access the content item in the Blackboard app or Blackboard Instructor app.
Observed Behavior: 
The EBSCOhost Web Link does not open within the in-app browser. Instead an error is displayed: "We are unable to validate your login credentials. Please contact your institution for assistance. Please note, Referring URL authentication may have been prevented by antivirus or privacy control software. [Authentication Error Code 103]"

Expected Behavior:
The EBSCOhost Web Link opens within the in-app browser.

 




Versión de destino: Future Reference