Introducción: Blackboard app and Blackboard Instructor app users may experience errors in the app(s) on their mobile devices that cannot generally be replicated by other users or institution administrators.  In these instances, it is recommended to follow some basic troubleshooting steps outlined below.  If an issue can still be reproduced after following these steps, please report it to Blackboard Support via Behind the Blackboard for further assistance.

 Funcionalidad:  

• iOS:
  • Uninstall the Blackboard app or Blackboard Instructor app
  • Go to Settings > Safari > Clear History and Website Data > Clear
  • Restart device
  • Reinstall the Blackboard app or Blackboard Instructor app
• Android:
  • Go to Settings > Apps > Blackboard or Instructor > Storage > Clear Data
  • Uninstall the Blackboard app or Blackboard Instructor app
  • Restart device
  • Reinstall the Blackboard app or Blackboard Instructor app