SaaS Sizing and Scale Best Practices
Date Published: Jul 27,2024 Category: Product:Blackboard_Learn_SaaS; Version:SaaS Article No.: 000077687
Date Published: Jul 27,2024 Category: Product:Blackboard_Learn_SaaS; Version:SaaS Article No.: 000077687
Product: Learn SaaS
Document Type: Administrator Documentation
Document Summary: SaaS environments are sized based on their contracted FTE number and their historical levels of utilization. However, when an extra load is expected (such as an exam period) or a return to normal load after a period of low utilization (such as the back-to-school period), clients should inform Anthology in advance so the servers can be adequately prepared.
Information: SaaS environments are adequately sized for each client based on their contracted FTE number and their historical levels of utilization. Besides that, they also leverage best-in-class autoscaling and load-balancing technology to guarantee availability.
However, when an extra load is expected (such as an exam period) or a return to normal load after a period of low utilization (such as the back-to-school period), the environment may not scale as fast as expected; generating glitches, slowness, or even outages.
To avoid this situation, it is recommended that clients inform Anthology in advance of such periods of extra load, following these guidelines:
Information: SaaS environments are adequately sized for each client based on their contracted FTE number and their historical levels of utilization. Besides that, they also leverage best-in-class autoscaling and load-balancing technology to guarantee availability.
However, when an extra load is expected (such as an exam period) or a return to normal load after a period of low utilization (such as the back-to-school period), the environment may not scale as fast as expected; generating glitches, slowness, or even outages.
To avoid this situation, it is recommended that clients inform Anthology in advance of such periods of extra load, following these guidelines:
- This should be done at least 2 weeks in advance of the start of the exams period or back-to-school period
- The Learn administrator should open a Support ticket detailing as much as possible the schedule and the expected load (how many students will be using the system at the same time, at what dates and times).