Known Issue: Chrome or Edge crashes when application sharing for a small percentage of Windows 10 users
Date Published: Sep 29,2020 Category: Article No.: 000060664
Date Published: Sep 29,2020 Category: Article No.: 000060664
Description: Known Issue: Chrome or Edge with Chromium crashes when application sharing for a small percentage of Windows 10 users with Realtek drivers. This issue is a problem with Chromium.
Symptoms:
Cause: The issue seems to be an incompatibility between the Realtek exe and Chromium's application sharing module. https://support.google.com/chrome/thread/45541893?hl=en&msgid=54636814
Resolution/Workaround: Workaround 1
To fix Chrome or Edge, please try the following workaround:
Use Firefox to Application Share
Information: If you would like to inform Google of the issue, please follow Google's directions on reporting crashes here:
https://www.chromium.org/for-testers/bug-reporting-guidelines/reporting-crash-bug
Known Issue Summary
The Google Chrome or Microsoft Edge browser crashes when application sharing in Collaborate for a small percentage of Windows 10 users with Realtek drivers. This issue seems to be a problem with Chromium and the driver.Affected Platforms
Windows 10, Google Chrome browser, Edge with Chromium, Realtek driverCause: The issue seems to be an incompatibility between the Realtek exe and Chromium's application sharing module. https://support.google.com/chrome/thread/45541893?hl=en&msgid=54636814
Resolution/Workaround: Workaround 1
To fix Chrome or Edge, please try the following workaround:
- Using Window's search bar, search for: SwUSB.exe
- Rename the file to something similar to SwUSB-rename.exe
- Restart your computer and try application sharing again
Use Firefox to Application Share
Information: If you would like to inform Google of the issue, please follow Google's directions on reporting crashes here:
https://www.chromium.org/for-testers/bug-reporting-guidelines/reporting-crash-bug